Carian Jawatan Kosong di seluruh Malaysia

Online Customer Care (Urgent Hiring)

Inicorn Sdn Bhd (Plixstar)

Jawatan Tetap

George Town, Penang

Job Description:We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online mar..

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
Background in Information Technology or related fields is an added advantage.
Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
Ability and interest to learn and navigate online marketplace platforms.
Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Tahap Entri

Khidmat Pelanggan

Dipos pada 2 minggu yang lepas

Mohon di Laman

PENGURUS SELEPAS JUALAN

IMIKA EMPIRE SDN. BHD.

Jawatan Tetap

Ipoh, Perak

Tanggungjawab Utama Pengurusan Khidmat Pelanggan

Memimpin dan mengurus pasukan sokongan selepas jualan untuk memberikan perkhidmatan pelanggan yang cemerlang.
Menangani aduan pelanggan yang meningkat dan memastikan penyelesaiannya te..
Tanggungjawab Utama
Pengurusan Khidmat Pelanggan
- Memimpin dan mengurus pasukan sokongan selepas jualan untuk memberikan perkhidmatan pelanggan yang cemerlang.
- Menangani aduan pelanggan yang meningkat dan memastikan penyelesaiannya tepat pada masanya.
- Memantau kepuasan pelanggan dan melaksanakan inisiatif penambahbaikan.
- Bina hubungan pelanggan jangka panjang untuk meningkatkan kesetiaan dan pengekalan pelanggan.
Operasi Perkhidmatan
- Menyelia proses pembaikan, penyelenggaraan, jaminan dan pemulangan (RMA).
- Memastikan permintaan perkhidmatan diselesaikan dalam perjanjian tahap perkhidmatan (SLA) yang dipersetujui.
- Membangun dan menambah baik dasar, prosedur dan aliran kerja perkhidmatan selepas jualan.
- Pantau masa pemulihan perkhidmatan (TAT) dan produktiviti.
Waranti & Sokongan Teknikal
- Urus tuntutan jaminan
- Berkoordinasi dengan pasukan sokongan teknikal mengenai penyelesaian masalah dan pembaikan produk.
- Menganalisis isu teknikal yang berulang dan mencadangkan tindakan pembetulan.
Sokongan Kedai Runcit
- Menyokong kedai runcit dengan proses perkhidmatan selepas jualan dan penyelesaian isu pelanggan.
- Berkoordinasi dengan pengurus kedai untuk memastikan piawaian perkhidmatan yang konsisten.
- Pantau prestasi perkhidmatan merentasi pelbagai cawangan runcit.
- Pastikan kaunter perkhidmatan mempunyai kakitangan dan kelengkapan yang mencukupi.
Pengurusan Inventori & Alat Ganti
- Mengurus inventori alat ganti untuk memastikan ketersediaan.
- Menyelaras pengisian semula stok dengan pihak perolehan dan pembekal.
- Kurangkan inventori usang sambil mengekalkan kecekapan perkhidmatan.
Kerjasama Rentas Fungsi
- Bekerja rapat dengan pasukan Jualan, Operasi Runcit, Logistik, Perolehan dan Teknikal.
- Menyelaras penarikan balik produk dan kempen perkhidmatan apabila diperlukan.
- Memberi maklum balas pelanggan kepada pihak pengurusan produk dan vendor untuk meningkatkan kualiti produk.
Faedah & Kebaikan
- Elaun (upah perjalanan, pengangkutan, dll.)
- Peluang pembangunan peribadi
- Latihan dan pembangunan berbayar

Pengurus

Khidmat Pelanggan

Dipos pada 3 minggu yang lepas

Mohon di Laman

Customer Service Officer

Pal Line Malaysia Sdn. Bhd.

Jawatan Tetap

Shah Alam, Selangor

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can c..

Lain - lain

Khidmat Pelanggan

Dipos pada 3 minggu yang lepas

Mohon di Laman

CUSTOMER SERVICE (IMPORT&EXPORT)

Public Cargo Services Sdn Bhd

Jawatan Tetap

Klang, Selangor

POSITION : CUSTOMER SERVICE (IMPORT&EXPORT) LOCATION : PORT KLANG-HQ SALARY : RM2500 – RM3,500 / MONTHRESPONSIBILITIES:

Maintaining customer's focus at all times and answering to customer's enquiries using the standard guid..
POSITION : CUSTOMER SERVICE (IMPORT&EXPORT)
LOCATION : PORT KLANG-HQ
SALARY : RM2500 – RM3,500 / MONTH
RESPONSIBILITIES:
- Maintaining customer's focus at all times and answering to customer's enquiries using the standard guidelines.
- Ensure booking and cargo planning of shipments are in compliance to customers & followed process
- Able to Handle Air / Sea Outbound LCL/FCL/Nomination Shipments.
- Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers.
- Able to establish a productive & effective working relationship with internal & external customers.
- Ability to anticipate & identify problem. Analyses problem systematically and resolve problem with effective solutions or alternatives.
- Support and work closely with fellow team members to ensure the smooth flow and timely executive of our customer’s supply chain.
- Arranging and coordinating for transportation / trucking / haulage.
- Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly.
- Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice, arrival notice.
EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:
- Candidate must possess at least SPM, Diploma or Advanced / Higher/ Fresh Graduate, Diploma in Marketing, Logistic / transportation or equivalent.
- At least 2-3 years (s) of working experience in shipping & forwarding industries, especially Freight Forwarding.
- Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
- Good command in English, Mandarin & Malay speaking (both written and oral)
BENEFITS : -
- ANNUAL BONUS
- ANNUAL INCREMENT
- COMMISSION
- MEDICAL
- PARKING

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 3 minggu yang lepas

Mohon di Laman

KHIDMAT PELANGGAN (IMPORT & EKSPORT)

Public Cargo Services Sdn Bhd

Jawatan Tetap

Klang, Selangor

JAWATAN: KHIDMAT PELANGGAN (IMPORT & EKSPORT) LOKASI: PELABUHAN KLANG-IBU PEJABAT GAJI: RM2500 – RM3,500 / BULAN TANGGUNGJAWAB:

Mengekalkan fokus pelanggan sepanjang masa dan menjawab pertanyaan pelanggan menggunakan garis panduan stand..
JAWATAN: KHIDMAT PELANGGAN (IMPORT & EKSPORT)
LOKASI: PELABUHAN KLANG-IBU PEJABAT
GAJI: RM2500 – RM3,500 / BULAN
TANGGUNGJAWAB:
- Mengekalkan fokus pelanggan sepanjang masa dan menjawab pertanyaan pelanggan menggunakan garis panduan standard.
- Memastikan tempahan dan perancangan kargo penghantaran mematuhi keperluan pelanggan & proses yang telah dipatuhi
- Mampu Mengendalikan Penghantaran LCL/FCL/Pencalonan Udara/Laut Keluar.
- Berhubung dengan syarikat penerbangan untuk memastikan data penghantaran yang tepat & penyerahan SI kepada syarikat penerbangan tepat pada masanya.
- Mampu mewujudkan hubungan kerja yang produktif & berkesan dengan pelanggan dalaman & luaran.
- Kebolehan untuk menjangka & mengenal pasti masalah. Menganalisis masalah secara sistematik dan menyelesaikan masalah dengan penyelesaian atau alternatif yang berkesan.
- Menyokong dan bekerjasama rapat dengan rakan sepasukan bagi memastikan aliran yang lancar dan pengurusan rantaian bekalan pelanggan kami yang tepat pada masanya.
- Mengatur dan menyelaras pengangkutan/trak/pengangkutan.
- Membuat susulan dengan ejen dan penerima untuk penghantaran masuk dan memastikan penghantaran bergerak lancar.
- Pengendalian dan penyediaan dokumen penghantaran (cth.: pesanan penghantaran/bil muatan, invois cukai, notis ketibaan.
KEPERLUAN PENDIDIKAN/ PENGALAMAN/ KEMAHIRAN:
- Calon mesti mempunyai sekurang-kurangnya SPM, Diploma atau Lanjutan/Lepasan Ijazah Tinggi/Segar, Diploma dalam Pemasaran, Logistik/Pengangkutan atau setaraf.
- Sekurang-kurangnya 2-3 tahun pengalaman kerja dalam industri perkapalan & penghantaran, terutamanya Penghantaran Barang.
- Kemahiran yang diperlukan: Kemahiran komunikasi lisan dan pembentangan yang kuat, disiplin kendiri, celik komputer, persediaan pembentangan dan laporan.
- Penguasaan yang baik dalam Bahasa Inggeris, Mandarin & Bahasa Melayu (kedua-dua penulisan dan lisan)
FAEDAH: -
- BONUS TAHUNAN
- KENAIKAN TAHUNAN
- SURUHANJAYA
- PERUBATAN
- PARKIR

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 3 minggu yang lepas

Mohon di Laman

Customer Success Manager - Customer Service and Repair

IMIKA EMPIRE SDN. BHD.

Jawatan Tetap

Ipoh, Perak

Key Responsibilities:Customer Service Management

Lead and manage the after-sales support team to deliver excellent customer service.
Handle escalated customer complaints and ensure timely resolution.
Monitor customer satisfacti..
Key Responsibilities:
Customer Service Management
- Lead and manage the after-sales support team to deliver excellent customer service.
- Handle escalated customer complaints and ensure timely resolution.
- Monitor customer satisfaction and implement improvement initiatives.
- Build long-term customer relationships to improve loyalty and retention.
Service Operations
- Oversee repair, maintenance, warranty, and return (RMA) processes.
- Ensure service requests are completed within agreed service level agreements (SLAs).
- Develop and improve after-sales service policies, procedures, and workflows.
- Monitor service turnaround time (TAT) and productivity.
Warranty & Technical Support
- Manage warranty claims
- Coordinate with technical support teams on product troubleshooting and repairs.
- Analyze recurring technical issues and recommend corrective actions.
Retail Store Support
- Support retail outlets with after-sales service processes and customer issue resolution.
- Coordinate with store managers to ensure consistent service standards.
- Monitor service performance across multiple retail branches.
- Ensure service counters are adequately staffed and equipped.
Inventory & Spare Parts Management
- Manage spare parts inventory to ensure availability.
- Coordinate stock replenishment with procurement and suppliers.
- Minimize obsolete inventory while maintaining service efficiency.
Cross-Functional Collaboration
- Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
- Coordinate product recalls and service campaigns when required.
- Provide customer feedback to product management and vendors to improve product quality.
Job Requirements:
- At least 4 years of customer service experience
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Personal development opportunities
- Paid training and development

Pengurus

Khidmat Pelanggan

Dipos pada 3 minggu yang lepas

Mohon di Laman

AFTER SALES MANAGER

IMIKA EMPIRE SDN. BHD.

Jawatan Tetap

Ipoh, Perak

Job Requirements:Education

Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
A master's degree is an advantage.

Experience

5–8 years of experience in after-sales ser..
Job Requirements:
Education
- Bachelor's degree in Business Administration, Engineering, IT, Marketing, or a related field.
- A master's degree is an advantage.
Experience
- 5–8 years of experience in after-sales service, customer service, or service operations.
- At least 3-5 years in a managerial or supervisory role.
Skills
- Strong leadership and team management skills.
- Excellent customer service and relationship management.
- Strong problem-solving and decision-making abilities.
- Effective communication and interpersonal skills.
- Negotiation and conflict resolution skills.
- Good analytical and reporting capabilities.
- Budget planning and cost management.
- Proficiency in Microsoft Office and ERP/CRM systems (e.g., SAP, Oracle, Salesforce).
- Ability to work under pressure and manage multiple priorities.
Key Competencies
- Customer-focused mindset
- Leadership
- Strategic thinking
- Results-oriented
- Time management
- Process improvement
- Attention to detail
- Adaptability
- Collaboration
- Accountability
Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- Customer retention rate
- Service response time
- First-time fix rate
- Warranty claim turnaround time
- Service revenue growth
- Complaint resolution time
- Team productivity
- Service cost efficiency
Key Responsibilities:
Customer Service Management
- Lead and manage the after-sales support team to deliver excellent customer service.
- Handle escalated customer complaints and ensure timely resolution.
- Monitor customer satisfaction and implement improvement initiatives.
- Build long-term customer relationships to improve loyalty and retention.
Service Operations
- Oversee repair, maintenance, warranty, and return (RMA) processes.
- Ensure service requests are completed within agreed service level agreements (SLAs).
- Develop and improve after-sales service policies, procedures, and workflows.
- Monitor service turnaround time (TAT) and productivity.
Warranty & Technical Support
- Manage warranty claims
- Coordinate with technical support teams on product troubleshooting and repairs.
- Analyze recurring technical issues and recommend corrective actions.
Retail Store Support
- Support retail outlets with after-sales service processes and customer issue resolution.
- Coordinate with store managers to ensure consistent service standards.
- Monitor service performance across multiple retail branches.
- Ensure service counters are adequately staffed and equipped.
Inventory & Spare Parts Management
- Manage spare parts inventory to ensure availability.
- Coordinate stock replenishment with procurement and suppliers.
- Minimize obsolete inventory while maintaining service efficiency.
Cross-Functional Collaboration
- Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
- Coordinate product recalls and service campaigns when required.
- Provide customer feedback to product management and vendors to improve product quality.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Personal development opportunities
- Paid training and development

Pengurus

Khidmat Pelanggan

Dipos pada 4 minggu yang lepas

Mohon di Laman

Customer Service Executive (Puchong)

Happy Fish Swim School Sdn Bhd

Jawatan Tetap

Puchong, Selangor

We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class..

We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class schedule and to manage the coordination of lesson arrangements with the coaches and customers. The respective individual will be trained with in-house systems to carry out duties in managing the class admin area under the company guidelines and policies.

Job Description

Attend to customer requests and inquiries via the phone and online messaging platform (WATI).
Slot students into classes and answer customers' questions pertaining to the enrolment
Explain various school policies and things to note for sign-up
Take the initiative to look for possible slots of class and raise to coaches to create potential classes based on demand.
Execute end-to-end coordination of lesson arrangement with the parents, students, and coaches.
Manage makeup lesson requests from customers or assign duties of makeup lessons by branch and class admin management.
Proactively monitor the balance of student lessons in a term and conduct renewal reminders as per company policies to the parents/students.
Manage lesson cancellation communication with all parties.
Work with branch operations staff and coach to resolve and manage relief coach arrangements.
Conduct student transfer duties from private to group lessons or vice versa.
Assist in returning students’ arrangement and lesson resumption.
Coordinate with coaches on the progression of students and ensure the class-level information is being duly updated in the system.
Other ad-hoc duties that are deemed appropriate within the role.

Key Responsibilities:

Inquiry Management: Promptly handle all incoming phone calls and digital inquiries with a professional and helpful demeanor.

Sales Conversion: Proactively explain our services to potential customers, answer questions about our offerings, and guide them through the sign-up or booking process.

Communication: Maintain high-quality communication standards to ensure customer satisfaction and brand loyalty.

Data Entry: Accurately record customer details and interaction summaries in our internal tracking system (e.g., Notion or your preferred CRM).

Problem Solving: Address customer concerns or complaints with patience and efficiency, escalating issues to management when necessary.

Information

• Work at Puchong IOI Boulevard Office.

• 5 days work per week (will be required to work on weekend).

Job Requirement

• Minimum qualification of Diploma and above, relevant field of certification.

• Have at least 1 year of customer service experience.

• Be committed with passion and dedication to customer service in a call center environment.

• Being people-oriented nature with good interpersonal skills in communication.

• Being resilient with patience in handling customers’ queries and complaints.

• Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.

• Able to communicate in English, Mandarin & Malay

• Professional, punctual, and well-organized individual who will enact his/her responsibility for all the coordination.

• Good team player, and able to work as a team in communication and delivering the message internally and externally.

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 4 minggu yang lepas

Mohon di Laman

PEGAWAI Khidmat Pelanggan / EKSEKUTIF PENGHANTARAN

Public Cargo Services Sdn Bhd

Jawatan Tetap

Port Klang, Selangor

HURAIAN KERJA TANGGUNGJAWAB:

Mengendalikan semua formaliti kastam dengan kastam dan pihak berkuasa lain berkaitan dengan pelepasan kastam.
Mengurus aktiviti penghantaran dan memastikan barangan import dan eksport diluluskan tepat pad..
HURAIAN KERJA
TANGGUNGJAWAB:
- Mengendalikan semua formaliti kastam dengan kastam dan pihak berkuasa lain berkaitan dengan pelepasan kastam.
- Mengurus aktiviti penghantaran dan memastikan barangan import dan eksport diluluskan tepat pada masanya.
- Pergi ke pelabuhan setiap hari untuk memproses penyerahan fail tersuai. (jika perlu)
- Pantau dan kemas kini kontena melalui sistem pelabuhan
- Memantau pemuatan dan pemunggahan gudang dan pelabuhan (jika perlu)
- Pengendali untuk import dan eksport (cth. Permit K1/K2/K4/K8/K9/ZB1/ZB2 diperlukan untuk penyerahan kastam)
- Berpengalaman dalam penyerahan EDI, Dagang Net dan Port VGM
- Berhubung dengan pelanggan dan ejen dengan kod HS yang betul dan nasihat tentang jumlah duti/cukai apabila ada pertanyaan.
- Menyediakan laporan yang tepat pada masanya dan analisis yang sesuai
- Pastikan pengisian dokumentasi dan kemas kini sistem yang betul
KEPERLUAN PENDIDIKAN/ PENGALAMAN/ KEMAHIRAN:
- Calon mesti mempunyai sekurang-kurangnya SPM, Diploma atau Lanjutan/Kepujian/Pengangkutan atau setaraf.
- Sekurang-kurangnya 2-3 tahun pengalaman kerja dalam Operasi penghantaran dan mahir dalam prosedur Kastam Diraja.
- Kemahiran yang diperlukan: Kemahiran komunikasi lisan dan pembentangan yang kuat, disiplin kendiri, celik komputer, persediaan pembentangan dan laporan.
- Penguasaan yang baik dalam Bahasa Inggeris & Bahasa Melayu (kedua-dua penulisan dan lisan)
- Bersedia bekerja dalam persekitaran yang mencabar
- Sijil KEK adalah satu kelebihan tambahan

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 4 minggu yang lepas

Mohon di Laman

FORWARDING CUSTOMER SERVICE OFFICER / EXECUTIVE

Public Cargo Services Sdn Bhd

Jawatan Tetap

Port Klang, Selangor

JOB DESCRIPTIONRESPONSIBILITIES:

Handle all custom formalities with customs and other authorities with regards to custom clearance.
Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
JOB DESCRIPTION
RESPONSIBILITIES:
- Handle all custom formalities with customs and other authorities with regards to custom clearance.
- Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
- Go daily to the port to process custom file submissions. (if needed)
- Monitor and update containers through the port system
- Monitor loading and unloading of warehouses and ports (if needed)
- Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
- Experienced in EDI, Dagang Net and Port VGM submission
- Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
- Provide timely report and appropriate analysis
- Ensure proper documentation filling and system update
EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:
- Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
- At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
- Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
- Good command in English & Malay speaking (both written and oral)
- Willing to work under challenging environment
- KEK Certificate is an added advantage

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 4 minggu yang lepas

Mohon di Laman

Eksekutif Khidmat Pelanggan (Berasaskan Syif) Lokasi Desa Tun Razak Cheras KL

SNE Marketing Sdn Bhd

Jawatan Tetap

Kuala Lumpur

Tanggungjawab Kerja:

Memberikan khidmat pelanggan yang cemerlang dan sokongan kepada pelanggan melalui pelbagai saluran komunikasi.
Mengendalikan pertanyaan, aduan dan maklum balas pelanggan secara profesional dan cekap.
Mem..
Tanggungjawab Kerja:
- Memberikan khidmat pelanggan yang cemerlang dan sokongan kepada pelanggan melalui pelbagai saluran komunikasi.
- Mengendalikan pertanyaan, aduan dan maklum balas pelanggan secara profesional dan cekap.
- Membina dan mengekalkan hubungan positif dengan pelanggan.
- Mengemas kini dan menyelenggara maklumat pelanggan dalam sistem syarikat dengan tepat.
- Bekerjasama rapat dengan ahli pasukan untuk memastikan kepuasan pelanggan dan kecemerlangan perkhidmatan.
- Melaksanakan tugas-tugas berkaitan khidmat pelanggan yang lain seperti yang diarahkan.
Waktu Bekerja:
Jadual berasaskan syif
- Waktu Operasi Isnin: Jumaat 10:00 pagi - 7:00 petang
- Sabtu & Ahad: 1:00 PTG – 9:00 MLM.
- Dua hari cuti pada hari bekerja (berdasarkan giliran).
Keperluan:
- Kelayakan minimum SPM atau ke atas.
- Bersikap khidmat pelanggan yang baik dengan semangat untuk melayani pelanggan.
- Kemahiran interpersonal dan komunikasi yang kuat.
- Mampu berinteraksi dengan yakin dengan pelanggan dari semua peringkat.
- Mesti boleh memahami, bertutur, membaca dan menulis Bahasa Malaysia dengan berkesan.
- Celik komputer dan mampu mengendalikan sistem komputer dengan cekap.
- Sikap positif, bermotivasi diri, dan bersedia untuk belajar.
- Komited untuk memberikan perkhidmatan pelanggan yang cemerlang dan mencapai kepuasan pelanggan.
Faedah & Kebaikan
- Budaya terbuka
- Peluang pembangunan peribadi
Apa yang Kami Tawarkan:
- Pakej gaji yang kompetitif.
- Peluang latihan dan pembangunan kerjaya.
- Persekitaran kerja yang mesra dan menyokong.
- Peluang untuk berkembang dengan organisasi yang sedang berkembang. Jika anda berminat dengan khidmat pelanggan dan gemar berinteraksi dengan orang ramai, kami mengalu-alukan anda untuk menyertai pasukan kami.

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 4 minggu yang lepas

Mohon di Laman

Customer Service

Pro Life Medical Supplies Sdn Bhd

Jawatan Tetap

Ipoh, Perak

Job Responsibilities 1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.2.Provide accurate information and solutions to customers in a professional and timely manner.3.Investigate custo..

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Khidmat Pelanggan

Pro Life Medical Supplies Sdn Bhd

Jawatan Tetap

Ipoh, Perak

Tanggungjawab Kerja 1. Mengendalikan pertanyaan, aduan dan maklum balas pelanggan melalui panggilan telefon, e-mel, sembang web dan platform media sosial. 2. Memberikan maklumat dan penyelesaian yang tepat kepada pelanggan secara profesional dan tepa..

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Customer Service Executive (Shift-Based) Location Desa Tun Razak Cheras KL

SNE Marketing Sdn Bhd

Jawatan Tetap

Kuala Lumpur

Job Responsibilities:

Provide excellent customer service and support to customers through various communication channels.
Handle customer enquiries, complaints, and feedback professionally and efficiently.
Build and maintain p..
Job Responsibilities:
- Provide excellent customer service and support to customers through various communication channels.
- Handle customer enquiries, complaints, and feedback professionally and efficiently.
- Build and maintain positive relationships with customers.
- Accurately update and maintain customer information in the company system.
- Work closely with team members to ensure customer satisfaction and service excellence.
- Perform other customer service-related duties as assigned.
Working Hours:
Shift-based schedule
- Working hours Mon: Fri is 10:00 am - 7:00 pm
- Saturday & Sunday: 1:00 PM – 9:00 PM.
- Two off days on weekdays (rotational basis).
Requirements:
- Minimum SPM qualification or above.
- Good customer service mindset with a passion for serving customers.
- Strong interpersonal and communication skills.
- Able to interact confidently with customers from all levels.
- Must be able to understand, speak, read, and write Bahasa Malaysia effectively.
- Computer literate and able to operate computer systems efficiently.
- Positive attitude, self-motivated, and willing to learn.
- Committed to delivering excellent customer service and achieving customer satisfaction.
Perks & Benefits
- Open culture
- Personal development opportunities
What We Offer:
- Competitive salary package.
- Training and career development opportunities.
- Friendly and supportive working environment.
- Opportunity to grow with an expanding organization. If you are passionate about customer service and enjoy interacting with people, we welcome you to join our team.

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

PENASIHAT PERKHIDMATAN, BYD

SISMA AUTO (KL) Sdn Bhd

Jawatan Tetap

Shah Alam, Selangor

Untuk membuat tempahan awal secara proaktif dengan menghubungi pelanggan yang mungkin memerlukan servis bagi memastikan bengkel tidak digunakan secara berlebihan atau kurang pada mana-mana hari tertentu.
Untuk sentiasa memeriksa sama..
- Untuk membuat tempahan awal secara proaktif dengan menghubungi pelanggan yang mungkin memerlukan servis bagi memastikan bengkel tidak digunakan secara berlebihan atau kurang pada mana-mana hari tertentu.
- Untuk sentiasa memeriksa sama ada kenderaan yang berkenaan mempunyai sebarang tindakan lapangan/tindakan servis yang belum selesai.
- Untuk merekodkan SEBARANG kejadian kenderaan pelanggan yang kembali dengan aduan yang sama seperti yang telah dibaiki sebelum ini.
- Untuk menyampaikan perancangan tempahan dengan pengurus servis dan pentadbir kerja dan jaminan, jabatan alat ganti bagi membolehkan mereka melakukan 'pra-pemilikan alat ganti' untuk semua tempahan.
- Menerima pelanggan dengan sopan dan profesional serta berkomunikasi secara berkesan dengan mereka ke arah memahami, menentukan keperluan/kebimbangan/permintaan perkhidmatan mereka dengan tepat.
- Memeriksa kenderaan dan menggunakan proses Denza serta melengkapkan semua dokumen seperti yang diperlukan.
- Untuk mendokumentasikan maklumat yang dikumpul daripada perbincangan dengan pelanggan dengan tepat/lengkap dan menyampaikannya kepada pasukan teknikal supaya mereka boleh membuat keputusan teknikal yang diperlukan.
- Berkomunikasi dengan kakitangan teknikal untuk memahami isu/diagnosis teknikal dan tindakan pembetulan yang disyorkan.
- Berikan anggaran pembaikan/sebut harga yang terperinci dan terperinci serta anggaran masa yang diperlukan untuk menyelesaikan pembaikan yang disyorkan.
- Untuk mendapatkan tandatangan bagi kelulusan pada RO, Senarai Semak Kenderaan dan berikan Nombor Slip Pengambilan Kenderaan kepada pelanggan sebelum meneruskan pembaikan.
- Jika masa tambahan diperlukan untuk melengkapkannya, sila berkomunikasi dengan pelanggan dan memastikan mereka sentiasa dikemas kini dengan sebarang perkembangan atau isu.
- Untuk mengendalikan tuntutan kemalangan/insurans dan meminimumkan beban pentadbiran untuk pelanggan.
- Untuk menjual aksesori/produk atau perkhidmatan nilai tambah yang lain kepada pelanggan.
- Untuk membuat invois kepada Pengurus Cawangan jika perlu bagi kes-kes yang bermasalah (pelanggan/kenderaan).
- Untuk mengendalikan pertanyaan melalui telefon dan membantu pelanggan mengikut keperluan.
- Untuk menjalankan susulan pelanggan (panggilan telefon) selepas 3 hari dari tarikh pembaikan.
Pengalaman Profesional
- Minimum SPM atau kelayakan lain yang setaraf
- Penasihat servis kereta
- Pengalaman bekerja dengan hubungan pelanggan
- Pengalaman bekerja dengan perkhidmatan
- Pengalaman dengan rundingan
- Faedah Perubatan
- Skim Komisen Menarik
- Elaun Kerja Lebih Masa (OT)

Lain - lain

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

EKSEKUTIF PERHUBUNGAN PELANGGAN, BYD

SISMA AUTO (KL) Sdn Bhd

Jawatan Tetap

Shah Alam, Selangor

TANGGUNGJAWAB UMUM

Sentiasa bertindak demi kepentingan terbaik SISMA Auto
Sentiasa mengikuti SEMUA proses, dasar, garis panduan dan keperluan dokumentasi BYD dan/atau Sisma Auto SEMASA dengan tekun.
Untuk sentiasa mengikuti ..
TANGGUNGJAWAB UMUM
- Sentiasa bertindak demi kepentingan terbaik SISMA Auto
- Sentiasa mengikuti SEMUA proses, dasar, garis panduan dan keperluan dokumentasi BYD dan/atau Sisma Auto SEMASA dengan tekun.
- Untuk sentiasa mengikuti sebarang perubahan dalam proses dan mengubah suai tingkah laku dengan sewajarnya
- Untuk menghormati pihak berkuasa
- Sentiasa berkelakuan sopan dan profesional
- Sentiasa menjaga penampilan yang bersih dan profesional, mematuhi garis panduan yang berkaitan dan/atau memakai pakaian seragam jika diminta
- Sentiasa melayan pelanggan dengan penuh hormat dan profesionalisme
- Untuk mengekalkan komunikasi yang berkesan dan terbuka dengan rakan sebaya/bawahan/pihak atasan bagi membincangkan maklum balas, isu, mencari dan memberikan cadangan penambahbaikan.
- Untuk melaksanakan apa-apa tugas lain yang diminta secara munasabah oleh Pihak Pengurusan
- Untuk memastikan sebarang laporan langsung juga mematuhi garis panduan umum di atas
- Untuk menepati masa sepanjang masa
- Untuk menyelesaikan semua latihan yang diberikan dengan tekun
- Bersedia untuk bekerja lebih masa, seperti yang diminta oleh pihak pengurusan
TANGGUNGJAWAB UTAMA
- Untuk menyokong strategi Pengurusan Perhubungan Pelanggan (CRM) SISMA Auto ke arah mencapai perkhidmatan pelanggan yang terbaik dalam kelasnya
- Untuk membangunkan matlamat CRM jangka pendek dan jangka panjang bagi meningkatkan prestasi keseluruhan SISMA AUTO
- Untuk mengenal pasti bidang di mana CRM boleh melengkapi dan menambah baik proses sedia ada SISMA AUTO
- Untuk mengurus pembangunan, pelaksanaan dan penyiapan pelan CRM bagi mencapai matlamat
- Untuk membangunkan arahan dan melaksanakan kempen dalaman bagi menambah baik penerimaan dan penggunaan CRM
- Untuk menyokong PENGURUSAN PENGALAMAN PELANGGAN (CEM) untuk SISMA Auto
- Untuk menyokong komunikasi antara SISMA AUTO dan pelanggannya
- Untuk menyokong pengumpulan dan analisis maklum balas pelanggan daripada pelanggan dan pembangunan strategi atau langkah pembetulan bagi menangani sebarang isu yang dikenal pasti.
- Untuk terus bekerjasama dengan pasukan pemasaran, jualan dan selepas jualan bagi menyesuaikan CRM berdasarkan keperluan mereka
- Menyediakan alat yang sesuai untuk pasukan mengukur dan meningkatkan prestasi dan perkhidmatan pelanggan mereka
- Tugas dan tanggungjawab lain mungkin akan diberikan kepada anda berdasarkan keperluan organisasi.
- Faedah Perubatan
- Skim Komisen Menarik
- Elaun Kerja Lebih Masa (OT)

Lain - lain

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

CUSTOMER RELATIONS EXECUTIVE, BYD

SISMA AUTO (KL) Sdn Bhd

Jawatan Tetap

Shah Alam, Selangor

GENERIC RESPONISBILITIES

To always act in SISMA Auto’s best interests
To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
To stay updated to any changes..
GENERIC RESPONISBILITIES
- To always act in SISMA Auto’s best interests
- To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
- To stay updated to any changes in the processes and modify behaviors accordingly
- To respect the authorities
- To always behave in a courteous and professional manner
- To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
- To always treat customers with the utmost respect and professionalism
- To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
- To perform any other duties reasonably requested by the Management
- To ensure any direct reports also adhere to the above general guidelines
- To be punctual at all times
- To diligently complete all training assigned
- To be prepared to work extra time, as requested by the management
KEY RESPONSIBILITIES
- To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
- To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
- To identify areas where CRM can complement and improve SISMA AUTO existing processes
- To manage development, execution and completion of CRM plans to achieve the goals
- To develop instructions and implement internal campaigns to improve CRM adoption and usage
- To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
- To support communication between SISMA AUTO and its customers
- To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
- To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
- To Provide appropriate tools for the teams to measure and improve their performance and customer service
- Other tasks and responsibilities may be assigned to you based on the needs of the organization.
- Medical Benefits
- Attractive Commission Scheme
- Overtime (OT) Allowance

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

SERVICE ADVISOR, BYD

SISMA AUTO (KL) Sdn Bhd

Jawatan Tetap

Shah Alam, Selangor

To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor under-utilized on any given day.
To always check if the vehicle in question has any outstanding field actions/..
- To proactively make pre-bookings by calling customers likely to require servicing to make sure workshop is neither over nor under-utilized on any given day.
- To always check if the vehicle in question has any outstanding field actions/service actions.
- To record ANY instances of a customer’s vehicle returning with the same complaint as was previously repaired.
- To communicate bookings pipeline with the service manager and Job and warranty administrator, parts department to allow them to do ‘parts pre picking’ for all bookings.
- To receive customers courteously and professionally and communicate effectively with them towards understanding accurately determine their needs/concerns/service requests.
- Inspecting the vehicle and utilize Denza processes and completing all documents as required.
- To accurately/comprehensively document the information gathered from the discussion with the customer and communicate it to the technical team so that they can make the necessary technical decisions.
- Communicate with the technical staff to understand the technical issue/diagnosis and recommended corrective actions.
- Give a detailed and itemized repair estimation / quotation itemize and a estimated time required to complete the recommended repair.
- To obtain signature for the approval on the RO, Vehicle Checklist and give customer the Vehicle Collection Slip Number before proceeding with the repair.
- If additional time is required to complete to communicate the customer and keep them updated with any developments or issues.
- To handle accident / insurance claims and minimize the administrative burden for the customer.
- To up-sell customers accessories/products or other value-added services.
- To invoice the Branch Manager as necessary on problematic cases (customers/vehicles).
- To handle telephone inquiries and assist customers as required.
- To carry out customer follow up (telephone call) after 3 days from the date of repair.
Professional Experience
- Minimum SPM or other equivalent qualification
- Automobile service advisor
- Working experience with customer contact
- Working experience with service
- Experience with negotiations
- Medical Benefits
- Attractive Commission Scheme
- Overtime (OT) Allowance

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Jualan & Khidmat Pelanggan Dalaman (pejabat Shah Alam)

Lighthouse Worldwide Solutions ( M ) Sdn Bhd

Jawatan Tetap

Shah Alam, Selangor

Kelayakan dan keperluan:

Kelayakan (Diploma atau Ijazah) dalam pengajian Perniagaan/Ekonomi/Jualan atau bidang berkaitan. Graduan baru juga digalakkan untuk memohon.
Sekurang-kurangnya 1 - 2 tahun pengalaman kerja berkaitan dalam bid..
Kelayakan dan keperluan:
- Kelayakan (Diploma atau Ijazah) dalam pengajian Perniagaan/Ekonomi/Jualan atau bidang berkaitan. Graduan baru juga digalakkan untuk memohon.
- Sekurang-kurangnya 1 - 2 tahun pengalaman kerja berkaitan dalam bidang selepas jualan/khidmat pelanggan/pembangunan perniagaan akan menjadi satu aset.
- Mesti mempunyai kemahiran komunikasi, interpersonal dan organisasi yang cemerlang.
- Kebolehan membina hubungan pelanggan yang kukuh dan memastikan tahap kepuasan pelanggan yang tinggi.
- Mesti berupaya berkomunikasi dan menyelaras dengan baik dengan pasukan dan Jabatan berkaitan yang lain untuk menyediakan perkhidmatan dan sokongan yang cekap kepada pelanggan.
- Mesti teratur dan mahir dalam mengendalikan tugas pentadbiran dan logistik yang berkaitan dengan penerimaan dan penghantaran produk Syarikat.
- Mahir dalam aplikasi Microsoft (Word, Excel, Powerpoint, Outlook).
- Kemahiran berbahasa (Inggeris, Bahasa Malaysia dan mana-mana bahasa lain).
- Mesti mempunyai lesen memandu yang sah dan mesti bersedia untuk kerap melakukan perjalanan atas tugasan kerja jika diperlukan.
Tanggungjawab kerja:
- Bertanggungjawab mengendalikan semua tugas pentadbiran dan logistik yang berkaitan dengan penentukuran instrumen, servis dan pembaikan, kontrak servis, penyelenggaraan sistem dan lain-lain.
- Perlu bekerjasama rapat dengan pasukan Makmal Kejuruteraan dalam perkhidmatan dan sokongan selepas jualan.
- Membuat susulan dengan tekun dengan pelanggan tentang pengambilan dan penghantaran instrumen/produk untuk perkhidmatan dan penentukuran.
- Menjawab aduan dan pertanyaan, menilai dan menganalisis masalah serta memberikan maklum balas dan penyelesaian yang berkesan dari segi kos.
- Menguruskan logistik untuk pengambilan dan penghantaran.
- Merekod, mengemas kini dan menyusun laporan kemajuan kerja mingguan mengenai servis instrumen.
- Mengendalikan tinjauan kepuasan pelanggan.
- Sebarang tugas berkaitan lain di luar skop yang digariskan.
- Jika anda bersemangat dan komited dalam bidang kerja pilihan anda, dan sedang mencari cabaran baharu dalam kerjaya anda, sila hubungi kami di Lighthouse Worldwide Solutions Malaysia.
Kami menyediakan:
- Peluang latihan dan pendedahan yang baik di dalam dan luar negara.
- Pakej imbuhan, faedah dan insentif yang kompetitif, termasuk komisen yang menarik.
- Perjalanan syarikat yang menarik di dalam dan luar negara.
- Budaya kerja terbuka dan kolaboratif dengan tumpuan yang tinggi terhadap kualiti dan kepuasan pelanggan.
Faedah & Kebaikan
- KWSP
- Perkeso
- EIS

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Junior Customer Service (Chinese Speaking)

Biossentials Sdn Bhd

Jawatan Tetap

Kuala Lumpur, Wilayah Persekutuan K...

JOB SCOPE:• Reply to daily sales orders and enquiries from customers via email and WhatsApp• Attend to walk-in customers in Showroom• Communicate sales information to customers via chats and emails broadcast• Participation in trade shows, eve..

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Customer Support Executive (Kuala Lumpur)

Biossentials Sdn Bhd

Jawatan Tetap

Kuala Lumpur, Wilayah Persekutuan K...

JOB SCOPE:• Reply to daily sales orders and enquiries from customers via email and WhatsApp• Attend to walk-in customers in Showroom• Communicate sales information to customers via chats and emails broadcast• Participation in trade shows, eve..

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Customer Service Executive

Biossentials Sdn Bhd

Jawatan Tetap

Kuala Lumpur, Wilayah Persekutuan K...

JOB SCOPE:• Reply to daily sales orders and enquiries from customers via email and WhatsApp• Attend to walk-in customers in Showroom• Communicate sales information to customers via chats and emails broadcast• Participation in trade shows, eve..

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Inside Sales & Customer Service (Shah Alam office)

Lighthouse Worldwide Solutions ( M ) Sdn Bhd

Jawatan Tetap

Shah Alam, Selangor

Qualification and requirements :

Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
At least 1 - 2 years of related working experience in after sales/..
Qualification and requirements :
- Qualification (Diploma or Degree) in Business studies/Economics/Sales or a related field. Fresh graduates are also encouraged to apply.
- At least 1 - 2 years of related working experience in after sales/customer service/business development would be an asset.
- Must have excellent communication, interpersonal and organisational skills.
- Ability to build strong client relationships and ensure high levels of customer satisfaction.
- Must be able to communicate and co-ordinate well with the team and other related Departments in order to provide efficient service and support to clients.
- Must be organised and proficient in handling administrative and logistics duties relating to receiving and delivery of the Company’s products.
- Proficient in Microsoft applications (Word, Excel, Powerpoint, Outlook).
- Language proficiency (English, Bahasa Malaysia and any other language).
- Must have a valid driving license and must be willing to travel frequently on work assignments as required.
Job responsibilities :
- Responsible for handling all administrative tasks and logistics relating to instrument calibration, service and repair, service contract, system maintenance and others.
- Need to work closely with the Engineering Lab team on after sales service and support.
- Follow up diligently with clients on instrument/product pick-ups and delivery for service and calibration.
- Responds to complaints and enquiries, evaluates and analyses problems and gives cost effective feedback and solutions.
- Arranges logistics for pick-ups and delivery.
- Records, update and compiles weekly work progress reports on instrument servicing.
- Handles customer satisfaction surveys.
- Any other related duties outside the scope outlined.
- If you are passionate and committed in your chosen field of work, and are seeking a new challenge in your career, write in to us at Lighthouse Worldwide Solutions Malaysia.
We provide :
- Good training opportunities and exposure locally and abroad.
- Competitive remuneration package, benefits and incentives, inclusive of attractive commission.
- Exciting company trips locally and abroad.
- Open and collaborative work culture with a strong focus on quality and customer satisfaction.
Perks & Benefits
- EPF
- Socso
- EIS

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Pegawai Khidmat Pelanggan

Best World Lifestyle Sdn Bhd

Jawatan Tetap

Johor Bahru, Johor Darul Ta'zim

Skop Kerja: 1. Operasi Kaunter & Khidmat Pelanggan

Melayani pertanyaan ahli dan pelanggan dengan profesional dan sopan.
Mengendalikan pendaftaran keahlian, pembaharuan dan permintaan berkaitan akaun.
Memproses pembelian,..
Skop Kerja:
1. Operasi Kaunter & Khidmat Pelanggan
- Melayani pertanyaan ahli dan pelanggan dengan profesional dan sopan.
- Mengendalikan pendaftaran keahlian, pembaharuan dan permintaan berkaitan akaun.
- Memproses pembelian, pengambilan, pemulangan dan pertukaran produk mengikut prosedur syarikat.
- Memberikan maklumat yang tepat tentang produk, promosi dan dasar syarikat.
2. Penjunaian & Pemprosesan Transaksi
- Memproses wang tunai, kad kredit, e-dompet dan transaksi pembayaran yang lain.
- Pastikan semua transaksi direkodkan dengan tepat dalam sistem.
- Lakukan penyelarasan tunai harian dan serahkan laporan seperti yang diperlukan.
3. Inventori & Pengendalian Produk
- Menyediakan produk untuk pengambilan dan penghantaran pelanggan.
- Pantau tahap stok di kaunter dan laporkan keperluan pengisian semula.
- Membantu dalam penerimaan stok, pemindahan stok dan pengiraan inventori apabila diperlukan.
4. Sokongan Pentadbiran
- Mengekalkan rekod pelanggan dan transaksi yang tepat.
- Menyediakan dan memfailkan dokumen dan laporan operasi.
- Membantu dalam kemasukan data dan tugas-tugas pentadbiran lain yang diarahkan oleh pihak pengurusan.
5. Pengendalian Aduan Pelanggan
- Menerima dan mengendalikan maklum balas, pertanyaan dan aduan pelanggan.
- Melaporkan isu-isu yang belum dapat diselesaikan kepada jabatan berkaitan untuk tindakan selanjutnya.
- Susulan bagi memastikan penyelesaian tepat pada masanya dan kepuasan pelanggan.
6. Sokongan Acara & Operasi
- Membantu dalam acara syarikat, pameran bergerak, Kedai Pop-Up, promosi dan aktiviti pengambilan pekerja.
- Menyokong operasi bilik mesyuarat, bilik demo dan bilik acara apabila diperlukan.
- Melaksanakan tugas-tugas operasi yang diarahkan oleh penyelia bagi memastikan operasi harian berjalan lancar.
7. Pematuhan & Pengemasan
- Memastikan pematuhan dengan dasar, SOP dan garis panduan operasi syarikat.
- Mengekalkan kebersihan, pengaturan dan penampilan profesional kaunter dan kawasan perkhidmatan.
- Lindungi aset, wang tunai, inventori dan maklumat sulit syarikat.
Tanggungjawab Utama
- Memberikan perkhidmatan pelanggan yang cemerlang dan meningkatkan kepuasan ahli.
- Memastikan operasi kaunter berjalan lancar dan cekap.
- Mengekalkan ketepatan transaksi dan pematuhan operasi.
- Sokong pertumbuhan perniagaan melalui perkhidmatan barisan hadapan yang profesional.
- Dengan latar belakang dan pengetahuan asas kecantikan adalah nilai tambah
- Sebarang projek/tugas ad-hoc lain yang berkaitan dengan jualan seperti yang ditugaskan.
Kelayakan:
- Tahap Minimum SPM
- Diutamakan wanita berumur antara 20-35 tahun, berpenampilan menarik
- Minimum 1 tahun pengalaman kerja yang berkaitan
- Boleh berkomunikasi dengan berkesan dalam Bahasa Inggeris, Bahasa Melayu dan Bahasa Mandarin (Untuk berhubung dengan ahli dan pelanggan yang berbahasa Mandarin)
- Celik komputer
- boleh bekerja secara bergilir berjadual jika perlu.
Apa yang Anda Akan Dapat sebagai Balasan:
- Insentif menarik – bulanan dan suku tahunan
- Bonus prestasi tahunan
- Faedah perubatan
- Cuti tahunan
- Keistimewaan pembelian kakitangan
- Peluang untuk kemajuan kerjaya dan pembangunan peribadi
- Persekitaran kerja yang menyokong dan dinamik di mana idea anda penting

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Debt Collection Executive

Equitasasia Sdn. Bhd.

Jawatan Tetap

Kuala Lumpur

Job Description

Handling inbound/outbound calls.
Good telephone etiquette.
Good communication and negotiation skills.
Dispute resolution.
Able to perform field visit when required.
Maintains healthy wor..
Job Description
- Handling inbound/outbound calls.
- Good telephone etiquette.
- Good communication and negotiation skills.
- Dispute resolution.
- Able to perform field visit when required.
- Maintains healthy working environment by complying with procedures, rules, and regulations.
- Results driven, dynamic, creative, positive attitude and team player to achieve company's target and objectives.
- Establish good relationship and rapport with clients.
- Collaborate and work closely with HQ to ensure overall success of the company.
Requirements:
- Good command/fluent in English and Bahasa Malaysia. Knowledge in Mandarin and other dialects would be an added advantage.
- Possess at least tertiary education and applicants with previous debt collection and/or call centre experience will be an added value.
- Positive attitude, energetic, proactive and self-motivated.
- Excellent communication skills and interpersonal skills with a pleasant personality.
- Be able to make cold calls, identify decision maker, qualify opportunities and have polished phone presentation skills.
- Possess high level of commitment and ability to achieve KPI.
- Strong time management and planning skill to manage ongoing demand.
- Self-motivated and team player with positive attitude.
- Able to work independently with minimum supervision.
- Required computer skills in Microsoft Word, Microsoft Excel and Outlook.
Perks & Benefits
- Personal leave
- Open culture
- Personal development opportunities

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

EKSEKUTIF PERKHIDMATAN PELANGGAN

Rapid Growth Technology Sdn Bhd

Jawatan Tetap

Simpang Ampat, Penang

Huraian kerja:

Mempunyai penguasaan bahasa Inggeris bertulis dan lisan yang baik
Memproses pesanan pelanggan dalam sistem dan mengaitkan maklumat tersebut dengan jabatan yang berkenaan.
Melayani semua pertanyaan pelanggan de..
Huraian kerja:
- Mempunyai penguasaan bahasa Inggeris bertulis dan lisan yang baik
- Memproses pesanan pelanggan dalam sistem dan mengaitkan maklumat tersebut dengan jabatan yang berkenaan.
- Melayani semua pertanyaan pelanggan dengan berkesan dan cekap.
- Melaporkan semua keperluan pelanggan, perubahan spesifikasi kepada jabatan berkaitan dengan segera.
- Berikan butiran yang diperlukan kepada pasukan penghantaran untuk pengaturan penghantaran.
- Menyediakan data dan laporan dengan tepat dan tepat pada masanya.
- Etika kerja yang baik, teratur dan bermotivasi diri.
- Pengetahuan yang baik dalam MS Office
Kelayakan:
- Graduan dengan minimum 2 tahun pengalaman bekerja sebagai Khidmat Pelanggan (Keutamaan dalam Industri Pembuatan)
Faedah & Kebaikan
- Elaun (upah perjalanan, pengangkutan, dll.)
- Insurans perubatan
- Peluang pembangunan peribadi

Eksekutif Senior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

CUSTOMER SERVICE EXECUTIVE

Rapid Growth Technology Sdn Bhd

Jawatan Tetap

Simpang Ampat, Penang

Job description :

Possess good command of written and spoken English
Process customer orders in the system and relate the information to concerned department.
Correspond to all customer inquire effectively and efficiently.

Eksekutif Senior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Customer Service Officer

Best World Lifestyle Sdn Bhd

Jawatan Tetap

Johor Bahru, Johor Darul Ta'zim

Job Scope:1. Counter & Customer Service Operations

Attend to members' and customers' inquiries professionally and courteously.
Handle membership registration, renewal, and account-related requests.
Process product purchases, ..
Job Scope:
1. Counter & Customer Service Operations
- Attend to members' and customers' inquiries professionally and courteously.
- Handle membership registration, renewal, and account-related requests.
- Process product purchases, collections, returns, and exchanges according to company procedures.
- Provide accurate information on products, promotions, and company policies.
2. Cashiering & Transaction Processing
- Process cash, credit card, e-wallet, and other payment transactions.
- Ensure all transactions are recorded accurately in the system.
- Perform daily cash reconciliation and submit reports as required.
3. Inventory & Product Handling
- Prepare products for customer collection and delivery.
- Monitor stock levels at the counter and report replenishment requirements.
- Assist in stock receiving, stock transfers, and inventory counts when required.
4. Administrative Support
- Maintain accurate customer and transaction records.
- Prepare and file operational documents and reports.
- Assist in data entry and other administrative duties assigned by management.
5. Customer Complaint Handling
- Receive and handle customer feedback, inquiries, and complaints.
- Escalate unresolved issues to the relevant department for further action.
- Follow up to ensure timely resolution and customer satisfaction.
6. Event & Operational Support
- Assist in company events, roadshows, Pop-Up Stores, promotions, and recruitment activities.
- Support meeting room, demo room, and event room operations when required.
- Perform operational duties assigned by supervisors to ensure smooth daily operations.
7. Compliance & Housekeeping
- Ensure compliance with company policies, SOPs, and operational guidelines.
- Maintain cleanliness, organization, and professional appearance of the counter and service area.
- Safeguard company assets, cash, inventory, and confidential information.
Key Responsibilities
- Deliver excellent customer service and enhance member satisfaction.
- Ensure smooth and efficient counter operations.
- Maintain transaction accuracy and operational compliance.
- Support business growth through professional front-line service.
- With basic beauty background and knowledge is added value
- Any other ad-hoc projects/duties related to sales as per assigned.
Qualifications:
- Minimum SPM Level
- Prefer female with age between 20-35 years old, presentable look
- Minimum 1 year of relevant working experience
- Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
- Computer literate
- able wotk on rotational scheduled basis if necessary.
What You'll Get in Return:
- Attractive incentives – monthly and quarterly
- Annual performance bonus
- Medical benefits
- Annual leave
- Staff purchase privileges
- Opportunities for career advancement and personal development
- A supportive, dynamic work environment where your ideas matter

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Eksekutif Sokongan Khidmat Pelanggan

estp supply chain group kl sdn bhd

Jawatan Tetap

Selangor, Selangor

Tanggungjawab

Jawatan ini memerlukan kefasihan berbahasa Mandarin (bertutur, menulis dan menaip).

Memberikan penyelesaian yang cepat, tepat dan berkesan kepada semua isu berkaitan pelanggan.

Mengendalikan p..
Tanggungjawab
- Jawatan ini memerlukan kefasihan berbahasa Mandarin (bertutur, menulis dan menaip).
- Memberikan penyelesaian yang cepat, tepat dan berkesan kepada semua isu berkaitan pelanggan.
- Mengendalikan pertanyaan pelanggan masuk dan keluar dengan cekap dan profesional.
- Memastikan tahap kepuasan pelanggan yang tinggi melalui perkhidmatan yang cemerlang dan susulan yang tepat pada masanya.
- Mengekalkan pendekatan profesional dan positif, serta sentiasa selaras dengan piawaian khidmat pelanggan syarikat.
- Urus jumlah panggilan masuk, sembang dan mesej yang tinggi merentasi pelbagai platform.
- Menangani dan menyelesaikan aduan pelanggan dengan mengenal pasti penyelesaian dalam tempoh masa yang ditetapkan dan memastikan susulan yang sewajarnya.
- Mendokumentasikan interaksi pelanggan dengan tepat, memproses transaksi dan menjejaki isu atau permintaan harian.
- Patuhi protokol komunikasi dalaman, garis panduan dan dasar syarikat pada setiap masa.
- Boleh bekerja lebih masa
- Mampu berkomunikasi dengan semua peringkat daripada pihak Pengurusan, pelanggan, rakan sekerja
Keperluan
- Mencapai sekurang-kurangnya pendidikan SPM.
- Pengalaman kerja terdahulu dalam khidmat pelanggan, atau bidang berkaitan khidmat pelanggan (Telemarketing, Bil, Perhubungan Pelanggan) adalah satu kelebihan tambahan, tetapi tidak penting
- Graduan baru digalakkan untuk memohon.
- Jawatan ini memerlukan kefasihan berbahasa Mandarin (bertutur, menulis dan menaip).
- Mempunyai kemahiran komunikasi yang kukuh melalui platform dalam talian (sembang, e-mel, aplikasi pesanan).
- Pengetahuan dalam mengendalikan komputer asas (Microsoft Excel/Word).
- Komunikasi dan kemahiran interpersonal yang baik.
- Kebolehan melakukan pelbagai tugas, mengutamakan kerja dan menguruskan masa dengan berkesan
Faedah
- KWSP dan PERKESO
- Cuti tahunan
- Cuti sakit
- Bonus
- Latihan yang disediakan
- Kenaikan Tahunan
- Peluang Kemajuan Kerjaya

Eksekutif Junior

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman

Pengurus Kedai

Persol APAC

Jawatan Tetap

Kuala Lumpur

Huraian Kerja -Memimpin penyampaian pengalaman pelanggan yang mesra, bertimbang rasa dan profesional selaras dengan piawaian hospitaliti Omotenashi Jepun -Membimbing dan membimbing pasukan dalam membantu pelanggan dengan pemilihan produk merentasi pe..

Huraian Kerja

-Memimpin penyampaian pengalaman pelanggan yang mesra, bertimbang rasa dan profesional selaras dengan piawaian hospitaliti Omotenashi Jepun

-Membimbing dan membimbing pasukan dalam membantu pelanggan dengan pemilihan produk merentasi pelbagai peringkat perjalanan pelanggan

-Memacu pembangunan pasukan yang berterusan melalui bimbingan, fasilitasi lakon peranan dan inisiatif latihan jualan/perkhidmatan

-Mengawasi operasi butik harian, termasuk pengurusan inventori, kecemerlangan operasi dan mengekalkan persekitaran kedai yang premium dan mesra

-Merancang, menyelaras dan memimpin penyertaan dalam ekspo, pameran bergerak dan acara yang dipimpin oleh jenama untuk memaksimumkan penglibatan pelanggan dan peluang jualan

-Menyokong inisiatif pertumbuhan jenama dengan mengukuhkan hubungan dengan rakan kongsi korporat dan memastikan perwakilan jenama yang konsisten

-Melaksanakan dan memantau strategi jualan untuk mencapai sasaran prestasi individu, pasukan dan kedai sambil memupuk budaya pasukan berprestasi tinggi.

■WAJIB DIMILIKI:

-Minimum 3 tahun pengalaman terkemuka dalam industri peruncitan, perhotelan, perkahwinan atau perkhidmatan mewah

-Kepimpinan yang mantap dengan keupayaan untuk membimbing, melatih, dan memotivasikan ahli pasukan untuk mencapai kecemerlangan perkhidmatan dan jualan

-Khidmat pelanggan dan kemahiran perundingan yang cemerlang dengan pemikiran Berfokuskan Pelanggan yang kukuh

-Personaliti yang mesra, prihatin dan profesional dengan semangat untuk memberikan pengalaman hospitaliti yang luar biasa

-Sikap positif, pemikiran kerja berpasukan yang kuat, dan kebolehan untuk memupuk persekitaran kerja kolaboratif

-Kebolehan yang terbukti untuk menjejaki, mengurus dan mencapai sasaran jualan individu dan pasukan

-Mahir berbahasa Inggeris dan Cina untuk berkomunikasi secara berkesan dengan pelbagai pelanggan

Pautan Mohon: https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

E-mel Perhubungan: [email protected]

Pengurus

Khidmat Pelanggan

Dipos pada 1 bulan yang lepas

Mohon di Laman